Privacy Policy
Effective Date: October 2024.
At Tusk Canopies, we respect and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services. By using our website or engaging with our services, you consent to the practices outlined in this policy.
1. Information We Collect
We collect the following types of personal information to provide and improve our services:
- Personal Identification Information: Name, email address, phone number, and delivery address when you place an order or make an inquiry.
- Technical Data: IP address, browser type, device information, and cookies to track website performance and ensure an optimal browsing experience.
- Transactional Data: Records of products purchased, delivery details, and payment information.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To Fulfil Orders: We use your personal details to process and deliver your orders, send confirmation emails, and provide updates on your purchases.
- Customer Support: To address your inquiries, requests, or any concerns related to our products and services.
- Marketing & Promotions: With your consent, we may send promotional emails about new products, special offers, or other information that may interest you.
- Website Improvement: Technical data helps us analyse website traffic and optimize user experience.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except for the following situations:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website or conducting business, such as delivery services and payment processors. These parties are bound to keep your data secure and confidential.
- Legal Obligations: We may disclose information if required by law or to protect our rights, property, or safety.
4. Data Security
We are committed to ensuring that your personal information is secure. We use appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, or destruction.
5. Cookies
Our website uses cookies to enhance user experience and track certain information. Cookies are small files that a website transfers to your device’s hard drive through your web browser. These cookies help us remember your preferences and recognize your return visits to the website. You may choose to disable cookies in your browser settings; however, doing so may affect the functionality of our website.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete data.
- Request Deletion of your personal information, subject to legal requirements.
- Withdraw Consent to marketing communications at any time by clicking the unsubscribe link in our emails.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before sharing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the updated policy will take effect immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
- Email: sales@tuskcanopies.co.za
- Phone: 069 773 2618 / 083 411 1445
- Address: 45 Pomona Road, Pomona, Kempton Park, 1619